Day 2
8:30
Registration and refreshments
9:30
Opening remarks from the Chair
Doug McWhinnie
Consultant Surgeon
Milton Keynes General NHS Trust
Past-President
British Association of Day Surgery (BADS)
9:40
Keynote address: Meeting targets while continuing to deliver effective care
- What constitutes day case and outpatient services?
- Are new government targets achievable?
- Targeting outpatients away from day surgery and short stay
- How can efficiency be improved without losing quality of care?
- Examining frameworks for GPs to consistently deliver high quality outpatient services
10:10
Keynote Address: Delivering seamless services between communities and Trusts to improve quality
- Using clinical information for the development of better healthcare for all patients
- Reducing admissions to hospitals: Expanding community services as first step for patients.
- Improving communication frameworks between polyclinics and acute trusts
- Developing teamwork and accountability for positive effects on patient safety
Dr Mark Davies, BSc FRCP FRCGP
Executive Medical Director
The NHS Information Centre
10:40
Questions and answer session
10:50
Morning refreshments
11:10
Tools and techniques for exploring innovation and support sustained improvement of outpatient services
- Identifying opportunities for efficiencies offered through new technologies
- Assessing what new technologies are currently available to support the delivery of more efficient outpatient services
Harmeet Khaira
Consultant General and Vascular Surgeon
The Edgbaston Hospital
11:40
Delivering consistent and high quality pre-operation assessments for both day surgery and outpatient services
- Understanding medical protection: the legalities of patient consent
Dr Beverley Ward
Medical Legal Advisor
Medical Defence Union
12:10
Question and answer session
12:20
An integrated approach to moving outpatient services into the community
- Using GP commissioning to assess need and transform outpatient services
- Exploring a multi-disciplinary approach to delivering outpatient reviews in the community
- Improving quality and efficiency by supporting patient reviews out of hospital
- Quality standards and patient safety issues within this service redesign
Dr James Kingsland
President
National Association of Primary Care
National PBC Clinical Network Lead
Department of Health
12:50
Lunch
13:50
Improving efficiency of outpatient services though better logistical and operational management
- Improving patient care through an open and inclusive leadership style
- How can we ensure PCTs continue to commission day surgeries in the future?
- Accurate record keeping: Creating a more effective system to improve quality and efficiency
- Exploring the benefits of a staggered admission time for all day case patients
- Using pre assessment to support scheduling and care
Niti Pall
Primary Care Development
Sandowns PCT
14:20
Clarifying evolving costs and tariffs in outpatient services
- Defining the appropriate tariffs for outpatients and day surgery and those between tariff setups
- Developing funding for community support workers
- Cost management: How to maximise income and improve efficiency and effectiveness
- Examining the benefits of PbR for quality control in the outpatient services
Fiona Boyle
Finance Manager – Service Line Reporting
Southampton University Hospitals NHS Trust
14:50
Question and answer session
15:00
Afternoon refreshments
15:20
Patient safety in day surgery and outpatient services
- Developing safety indicators for surgery to improve performance
- Improving team work and communication for a positive impact on patient safety and reduced adverse incidents
- New ways to understand what customers want and develop patient focused services
- Improving efficiency without losing quality
Hugh Rogers
Consultant Urologist and Divisional Director, Surgery and Critical Care
West Middlesex University Hospital NHS Trust
16:20
Questions and answer session
16:30
